join9 Privacy Policy

1. Introduction

join9 operates as Bangladesh's trusted online casino and cricket betting platform, offering slots, live casino games, and sports wagering to players aged 21 and above. We understand that when you register, deposit funds, or place a bet, you entrust us with sensitive personal information. This Privacy Policy sets out clearly and transparently how join9 collects, processes, stores, and safeguards that information in accordance with our commitment to fair play and responsible operations.

By accessing or using the join9 platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for account closure assistance.

2. Information We Collect

To provide you with a secure, personalised experience on join9, we collect several categories of information at various stages of your interaction with the platform:

• Identity information: full name, date of birth, nationality, and a government-issued identification document number (for KYC verification purposes).
• Contact information: email address, mobile phone number, and current residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Account credentials: username and encrypted password used to access your join9 account.
• Transaction and payment data: deposit amounts, withdrawal requests, transaction histories, and mobile payment method identifiers (such as your bKash, Nagad, or Rocket account reference — but never your full wallet PIN).
• Technical and usage data: IP address, device type, operating system, browser information, pages visited, session duration, and in-platform activity logs (games played, bets placed, results).

We do not collect data we do not need. All data collection is limited to what is reasonably necessary to deliver our services, comply with applicable obligations, and maintain platform security.

3. How We Use Your Information

The information we collect is used solely for purposes directly connected to operating the join9 platform and protecting our users. Specifically, your data may be used to:

• Create and manage your player account, verify your identity (KYC), and fulfil age verification (21+ only) requirements.
• Process deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, Upay, and bank transfers.
• Personalise your gaming experience, recommend relevant games or sports betting markets (such as BPL, IPL, T20 World Cup, and international cricket series), and deliver account-specific bonuses.
• Detect and prevent fraud, suspicious activity, money laundering, and underage gambling — safeguarding both the platform and legitimate players.
• Respond to support requests, resolve disputes, send service notifications, and communicate important account updates via email or SMS.

4. Payment Data and Financial Information

join9 handles all financial transactions through trusted local payment partners including bKash, Nagad, Rocket, and Upay, as well as bank channels like Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you initiate a deposit or withdrawal, we collect only the transactional reference data required to complete and verify that transfer — we do not store your full bKash PIN, Nagad PIN, bank account number, or card CVV at any point.

Financial records may be retained for a reasonable period as required by standard record-keeping practices and to handle any payment disputes that may arise. All stored financial data is protected using SSL encryption and access-controlled server environments.

5. Cookies and Tracking Technologies

join9 uses cookies and similar lightweight tracking technologies to ensure the platform functions correctly, remember your session preferences, and improve overall performance. Cookies are small data files stored on your device that help us recognise you when you return to the site, keep you logged in securely during active sessions, and understand which parts of the platform are most useful to our players.

You may disable cookies through your browser or device settings, though doing so may affect certain platform features such as automatic login and session continuity. We do not use cookies to build third-party advertising profiles or sell behavioural data to external parties.

6. Data Sharing and Disclosure

join9 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, certain limited and necessary data sharing may occur in the following circumstances:

• Payment processors: transaction reference data is shared with bKash, Nagad, Rocket, or Upay solely to complete financial operations you initiated.
• Game providers: limited technical session data may be passed to certified game studios (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) to render games correctly and record results. These providers are bound by confidentiality obligations.
• Legal requirements: we may disclose your data when required by applicable law, court order, or to protect the rights, safety, and property of join9, its employees, or its users.

7. Data Retention

join9 retains your personal data for as long as your account remains active and for a reasonable period thereafter to handle any outstanding matters, including unresolved disputes, regulatory enquiries, or technical audits. Account information collected for KYC identity verification may be retained beyond account closure for a standard record-keeping period. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with an individual player. You may request deletion of your data by contacting our support team, subject to any retention obligations we are required to fulfil.

8. Your Rights

As a join9 player, you have the following rights regarding the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to applicable retention requirements, you may request deletion of your personal data by contacting support.
• Right to object: you may object to certain processing activities such as direct marketing communications and we will honour that objection promptly.

To exercise any of these rights, please contact our customer support team at [email protected]. We aim to respond to all valid requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can action them.

9. Security of Your Data

join9 employs industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, access controls that limit which staff members can view sensitive player data, regular security audits of our platform infrastructure, and secure password hashing so your credentials are never stored in plain text.

While we take every reasonable precaution to secure your data, no digital platform can guarantee absolute security. We strongly encourage all players to use a unique, strong password for their join9 account and to enable any available two-factor authentication options for an extra layer of protection.

10. Age Restriction

join9 is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a person under 21 has registered or provided personal data to join9, we will immediately suspend that account, cancel any associated transactions, and delete the relevant personal data. Parents and guardians in Bangladesh are encouraged to use parental control software to prevent underage access to online gambling platforms.

11. Changes to This Policy

join9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, or applicable requirements. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of the join9 platform after any such changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you remain informed about how we protect your information.